A real answer
Hedda or Anselm writes back with either a slot number in batch 14 or an honest reason not to buy. No automated acknowledgement, no sequence of follow-ups.
€2 340 including nineteen per cent MwSt and delivery inside the EU. You pay when the batch opens; we build in the four weeks after that; the lamp arrives measured, with its own sheet.
Payment is by bank transfer only. We do not take cards and we do not hold deposits — the full amount, once, when the batch opens.
Crated weight 6 240 g, 1 320 × 220 × 180 mm. Shipping is included to anywhere in the first two rings; outside the EU we quote freight separately and you pay your own duty.
We read every one of these ourselves. If one lamp is wrong for your room we will say so and tell you what is right, even when that is nothing we sell.
Hedda or Anselm writes back with either a slot number in batch 14 or an honest reason not to buy. No automated acknowledgement, no sequence of follow-ups.
An invoice, a slot number and a build week. Bank transfer, seven days to pay. If the batch fills before you transfer, you go to the front of the next one.
Measured Thursday, crated Friday morning, tracked. The sphere report is in the lid, signed, with your serial and the date it was measured.
Thirty days from delivery, in the crate it came in, refunded in full including the outbound freight. You pay the return. Eleven have come back since 2017; nine of those rooms needed two lamps and bought two.
On a €2 340 invoice the card fee is about €43. Forty of those a month is a second anodising run, so we would rather you sent a transfer and we spent it on the lamp.
No. A dealer margin on forty lamps a month would put the price near €3 400 and we would stop speaking to the people using them, which is where every improvement has come from.
€2 190 each from four up, because they ship on one pallet and we bin the drivers together. Six is fifteen per cent of a batch, so tell us two months ahead or you will take the whole of batch 15.
Then 2 000 mm of cable is not enough and we will make you a longer pair at cost — about €40. Tell us the ceiling height in the form; it is the question we most often have to ask back.
Thursdays from one until six, no appointment. Bring something you are trying to match — a swatch, a glaze test, a retouch — and put it under the bench lamp. That is the only demonstration we know how to give.
Twenty-seven free at the time of writing. We update this line the morning of every change, by hand, like everything else here.